Legal Action

You are under no obligation to ever proceed legally with any debt you refer to BB Recoveries. If all avenues of debt recovery have been conducted, and we has been unsuccessful, an assessment is carried out on your file with a legal liaison officer to determine if commencing legally is both viable and commercially sound for you to do so.

Any debt collection firm that attempts to sell their services to you without acknowledging the importance of legal action is providing you the wrong advice.

The role of debt collectors is to attempt recovery of a debt prior to the matter proceeding legally. Once the matter has been identified to proceed legally, it is important to allow the debt collector to keep carriage of the matter. The importance of this is for the following reasons.

• Your account manager deals with Solicitors on a daily basis and will understand the industry jargon as well as the steps and processes required to successfully recover the debt. Your account manager will liaise with the Solicitor on your behalf and discuss the best path of action and then provide “simple English” explanations to you. Keep in mind that we are not lawyers so we cannot provide you with direct legal advice.
• A cost agreement is in place between the debt collector and the Law Firm whereby capped and quoted costs are agreed. In summary, BB Recoveries has negotiated a “set fee” for legal action compared to you being charged every 6 minutes by a Solicitor. BB Recoveries in effect has “bulk buying power” and ensure every Solicitor we use is extremely competent (in our opinion).
• You will never get billed for phone calls or emails from the Solicitors as the communication is managed by BB Recoveries.

Should legal action be recommended, you will be quoted the costs and asked to provide your instructions to commence in writing.